FAQ
PROGRAM UPDATE: As we begin to approach full disbursement of allocated U.S. Treasury funds, the VMRP will no longer accept applications, beginning October 1, 2023.
Virginia homeowners financially affected by the COVID-19 pandemic who would benefit from this assistance are encouraged to apply as soon as possible as funding is limited. Eligible applications submitted prior to October 1, 2023, will be processed based on remaining funding availability, with applicants at risk of foreclosure taking priority in the process.
The following FAQs are provided for informational purposes only. Eligibility for Virginia Mortgage Relief Program (VMRP) assistance can only be determined upon a review of a completed VMRP application and all required supporting documentation. In the event of a conflict, the VMRP Plan and Virginia Housing’s VMRP policies and procedures will control. These FAQs are subject to being deleted, supplemented or otherwise amended at any time.
Q: With the program closing on October 1, 2023, what is meant by “applicants at risk of foreclosure taking priority in the process”?
A: This means applicants who are going through the foreclosure process or for whom foreclosure procedures have started.
Q: With the program application closing on October 1, 2023, when is the latest the VMRP will accept paper applications?
A: Paper applications must be postmarked on or before September 30, 2023, to be considered for assistance. Virginia homeowners who prefer to submit a paper application are encouraged to mail their application as soon as possible, as funding is limited. Eligible applications will be processed based on remaining available funds, with applicants at risk of foreclosure taking priority. Applicants are encouraged to schedule an in-person appointment by contacting our Call Center at 833-OUR-VMRP (833-687-8677). VMRP offices are located in Arlington, Richmond, and Newport News, and appointments are available from Monday through Friday, 8 a.m. – 4:30 p.m.
Q: If I started my application before October 1, 2023, and have not yet completed the application, how long do I have to complete my application?
A: Applicants have ten (10) days to complete their VMRP application once it is started. Virginia homeowners who have started, but not completed and submitted their application before October 1, 2023, must complete their application within 10 days from the day it was started. Per program policy, incomplete applications will be withdrawn after 10 days and will not be considered for funding.
Q: What type of mortgage and housing assistance is available through the VMRP?
A: The VMRP provides reinstatement of past due mortgage payments and other housing expenses (e.g., delinquent property tax, delinquent HOA fees) for eligible homeowners.
Q: What are the applicable VMRP income limits?
A: Consistent with Treasury guidance, the VMRP is prioritizing: (1) homeowners with household incomes at or below 100% of the applicable area median income (AMI), or national median income, whichever is greater, and (2) socially disadvantaged individuals, as defined by Treasury, with household incomes equal to or less than 150% of the AMI or 100% of the national median income, whichever is greater.
Income limits specific to the HAF program have been published by HUD and can be found at www.huduser.gov/portal/datasets/haf-il.html.
VMRP will offer a pre-screening tool, available at the application link when published, to assist with this income eligibility determination.
Q: What is the definition of a socially disadvantaged individual (SDI) for purposes of HAF income qualifications?
A: Treasury defines SDI as:
“Socially disadvantaged individuals are those whose ability to purchase or own a home has been impaired due to diminished access to credit on reasonable terms as compared to others in comparable economic circumstances, based on disparities in homeownership rates in the HAF participant’s jurisdiction as documented by the U.S. Census. The impairment must stem from circumstances beyond their control. Indicators of impairment under this definition may include being a (1) member of a group that has been subjected to racial or ethnic prejudice or cultural bias within American society, (2) resident of a majority-minor Census tract; (3) individual 3 with limited English proficiency; (4) resident of a U.S. territory, Indian reservation, or Hawaiian Home Loan, or (5) individual who lives in a persistent-poverty county, meaning any county that has had 20% or more of its population living in poverty over the past 30 years as measured by the three most recent decennial censuses. In addition, an individual may be determined to be a socially disadvantaged individual in accordance with a process developed by a HAF participant for determining whether a homeowner is socially disadvantaged individual in accordance with applicable law, which may reasonably rely on self-attestations.”
https://home.treasury.gov/system/files/136/HAF-Guidance.pdf
Q: Are an applicant’s current net assets considered in addition to the income qualification for HAF?
A: No. Per Treasury guidance, with respect to qualifying each household applying for assistance, Virginia Housing may use adjusted gross income as defined for purposes of reporting on Internal Revenue Service (IRS) Form 1040 series for individual federal annual income tax purposes. There is not an additional net assets test applied.
Q: Is there a maximum mortgage amount or home value eligible for the VMRP Program?
A: For individuals with a mortgage, the principal balance of the homeowner’s first mortgage must have been, at the time of origination, not greater than the Fannie Mae/Freddie Mac conforming loan limit (CLL) in effect at the time of loan origination. For the third VMRP option, if the property is not subject to a mortgage, the assessed value of the dwelling and land (as determined by the local taxing authority) may not exceed the current conforming loan limit.
Q: Do I need to be delinquent on payments to be eligible?
A: Yes, applicant must be delinquent on housing expenses to be eligible for VMRP. The VMRP will cover past due payments that resulted from a qualified hardship due to COVID-19 after January 21, 2020 (this may include a financial hardship that began before January 21, 2020, and continued after that date due to COVID-19).
Q: How long will the program continue?
A: The VMRP will continue until the earlier of: (i) September 30, 2026 or (ii) when all of the funds allotted to the Commonwealth of Virginia have been exhausted.
Q: What is the timing on the start of the VMRP Programs?
A: The VMRP Pilot Program commenced in late July 2021. Virginia Housing submitted its Plan for the at-large program to Treasury in mid-August 2021, received approval in December, and the program launched on Jan. 3, 2022.
Q: What if my delinquency amount is greater than the VMRP cap amount?
A: If your delinquency amount is greater than the VMRP cap, - that does not mean you are not eligible. However, if the Maximum Per Household VMRP Assistance is not sufficient to fully reinstate, eligible homeowners must demonstrate sufficient other funds to fully reinstate or document an approved loss mitigation plan with their loan servicer regarding such shortfall, satisfactory to Virginia Housing. If the applicant is unable to reinstate the shortfall or come to a loss mitigation agreement with his or her loan servicer regarding such a shortfall, the applicant is ineligible for VMRP Assistance.
Q: What if my earnings are from non-traditional income that I can’t provide proof of?
A: Households with no other means of documenting income may be allowed to proceed with an income self-attestation. This will be considered on a case-by-case basis through a VMRP waiver. Additionally, homeowner or household members can certify to no earnings (I.E. No social security income, no unemployment income, no business earnings, etc.) if applicable.
Q: What is the maximum amount of assistance available?
A: VMRP assistance is capped at $50,000 per household for eligible expenses; however, applicants may not receive the full $50,000 depending on their eligibility and the availability of program funds.
Q: Will I be required to pay back the funds used to assist me?
A: No. VMRP assistance will be structured as a non-recourse grant. However, VMRP funds are recoverable in the event of fraud or overpayment and all applicants must certify in the application that they are not also participating in any other federal, state or local mortgage assistance program that is duplicative of VMRP.
Q: How will payments be issued?
A: VMRP Assistance will be disbursed directly the mortgage lender, servicer, contract for deed holder, county treasurer, local taxing authority, hazard insurance company, homeowner’s/condo association, or other payee. VMRP will disburse the quoted amount to the payee. Payments will not be made directly to homeowners.
Q: My mortgage debt has been fully paid but I still need assistance with expenses. What expenses would qualify under VMRP?
A: The VMRP will pay delinquent real estate property taxes, personal property taxes for unaffixed mobile homes, homeowners association fees, condominium association fees and special assessments, cooperative fees, or common charges, including for a lien extinguishment, and homeowners’ hazard, flood, and/or mortgage insurance. This includes reasonably required legal fees of payee associated with eligible expenses. Any delinquency on these obligations must have occurred due to COVID-19 after January 21, 2020 (this may include a financial hardship that began before January 21, 2020, and continued after that date due to COVID-19).
Q: Can I participate in VMRP if I have been in, or am currently in, bankruptcy?
A: Homeowner(s) who have previously filed for bankruptcy but who are no longer in bankruptcy must provide proof of a court ordered “discharge” or “dismissal”. Active Chapter 13 bankruptcies must provide proof of court approval to participate in the program.
Q: What type of legal ownership structures may participate in VMRP?
A: Applicant must be a “natural person” (i.e., LLP, LP or LLC do not qualify) A homeowner that has transferred their ownership right into non-incorporated, Living Trusts, may be eligible provided the homeowner occupies the home as the primary/principal residence. Heirs, equitable owners, and successors-in-interest, as that term is defined in Section 1024.31 of Title 12 of the Code of Federal Regulations, may be eligible.
Q: Is US citizenship required?
A: No. However, applicant must provide an unexpired state-issued driver’s license or government issued identification card, passport, or identification permitted by FHA, VA, USDA, or GSEs for mortgage origination.
Q: What types of mortgages are eligible for reinstatement and, if applicable, monthly payments?
A: Mortgage means any credit transaction that is secured by a mortgage, deed of trust, or other consensual security interest on a primary residence of a borrower for an Eligible Property Type.
This includes federally backed, conventional, private, and reverse mortgages. It also includes a loan secured by a manufactured home, or a contract for deed (also known as a land contract).
The principal balance of the homeowner’s first mortgage must have been, at the time of origination, not greater than the Fannie Mae/Freddie Mac conforming loan limit (CLL) in effect at the time of origination. Accordingly, “jumbo” mortgages are not eligible.
Q: What other resources are available to assist me in addition to VMRP?
A: See the links to housing counselors and legal information located on VirginiaMortgageRelief.com and StayHomeVirginia.com.
Q: What is the Virginia Mortgage Relief program?
A: The Virginia Mortgage Relief program (VMRP) is being established to distribute Virginia's share of the Federal Homeowner Assistance Fund (HAF). HAF was established under section 3206 of the American Rescue Plan Act of 2021 to mitigate financial hardships associated with the coronavirus pandemic by providing funds to eligible entities to address mortgage and other homeownership-related delinquencies to avoid default, foreclosure, or displacement of homeowners experiencing delinquency due to a financial hardship due to COVID-19 after January 21, 2020 (this may include a financial hardship that began before January 21, 2020 and continued after that date due to COVID-19), through qualified expenses related to mortgages and housing. This program is being supported, in whole or in part, by federal award number HAF-0092 awarded to the State of Virginia by the U.S. Department of the Treasury.
Q: Who is eligible for this program?
A: The basic VMRP eligibility requirements (all as further discussed in these FAQs) are as follows:
(i) Homeowners must be an eligible applicant type (generally a “natural person”, as opposed to a partnership or LLC, although certain trusts may also be eligible);
(ii) Homeowners must have experienced a qualified financial hardship (meaning a material reduction in income or material increase in living expenses associated with the coronavirus pandemic that has created or increased a risk of mortgage delinquency, mortgage default or foreclosure) due to COVID-19;
(iii) Home must be an eligible property type and be located in Virginia;
(iv) Home must be owned and occupied as homeowners’ primary residence;
(v) Applicant household must meet certain maximum income restrictions;
(vi) Either (a) if mortgage payment assistance is sought, the original principal balance of the mortgage must have been less than applicable conforming loan limits at the time of loan origination; or (b) if no mortgage assistance is sought, the current assessed value of the land and dwelling must be less than the current conforming loan limit;
(vii) If mortgage payment assistance is sought, the mortgage must be an eligible mortgage type;
(viii) Assistance is limited to a maximum of $50,000 per household;
(ix) The VMRP assistance may not duplicate any other federal, state or local housing assistance received by homeowner for the same expenses paid for by VMRP.
Q: What supporting documents are required?
A: Documents may include, but are not limited to pay stubs, W-2s or other wage statements, IRS Form 1099s, tax filings, depository institution statements demonstrating regular income or an attestation from an employer.
Q: What is the recertification process and how does it work?
A: The VMRP requires that eligible homeowners recertify their income, household size, and COVID-19 financial hardship every 30 days to continue to receive forward mortgage payment assistance until they reach the $50,000 assistance cap. The VMRP will no longer provide forward mortgage payment assistance after posting October 2023 payments due to limited funding.
Q: What types of properties does VMRP cover?
A: Eligible dwelling types include single-family single unit attached or detached homes, condominium units, cooperatives, mobile, or manufactured homes (attached and unattached to land). The property must be located in Virginia. Applicant must own and occupy the property as their primary residence (no second homes) and the property must be habitable (not condemned or having suffered material damage). Note that 2-4 unit properties and mixed-use properties are not eligible for VMRP.
Q: What are qualified expenses?
A: Qualified expenses for VMRP may include:
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Mortgage payment assistance on first and subordinate mortgages, including down payment assistance loans provided by nonprofit or government entities.
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Financial assistance to allow a homeowner to reinstate a mortgage or to pay other housing-related costs related to a period of forbearance, delinquency or default.
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Homeowner’s insurance, flood insurance and mortgage insurance.
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Homeowner’s association fees or liens, condominium association fees, special assessments or common charges
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Payment assistance for delinquent property taxes to prevent homeowner tax foreclosures.
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Personal property taxes on mobile homes and, in some cases, lot rental fees on unaffixed mobile homes. However, applications for lot rent only are not eligible under VMRP.
Q: How does the application process work?
A: Homeowners seeking assistance through the Virginia Mortgage Relief Program will submit electronic applications via VirginiaMortgageRelief.com. The link to register is on the Home page of the VMRP website.
The pre-screening and application system is a self-service portal that allows homeowners to register for the program, complete screening and application information, and submit supporting documentation. Applicant status updates are also available through the self-service portal.
Q: What if I don't have internet access?
A: Homeowners who are unable to access the online applicant portal or who require assistance in completing the online application may obtain support through the VMRP Call Center. You can contact the VMRP Customer Center Monday through Friday from 8 AM to 8 PM at 833-OUR-VMRP (833-687-8677).
Additionally, in-person assistance is available by appointment only at VMRP Assistance Centers. VMRP Assistance Centers are located in Arlington, Richmond and Newport News. Please call the VMRP Call Center to schedule an appointment. Please note VMRP Assistance Centers located in Arlington and Newport News will be closed for in-person assistance starting November 1, 2023. Our Richmond office will be closed for in-person assistance on November 17, 2023.
Q: Is the VMRP assistance taxable as income? I currently have a mortgage credit certificate (MCC). How will VMRP assistance affect my ability to claim the interest credit?
A: Virginia Housing makes no representation as to the federal or state income tax consequences of receipt of VMRP assistance. Virginia Housing may be required to issue an IRS Form 1098-MA or similar in connection with the program. Recipients should seek professional advice regarding all tax consequences of receiving VMRP assistance.
Q: How many times can I apply?
A: There is not a cap on how many times you can apply for the VMRP, rather there is a maximum Per Household assistance amount which is capped at $50,000 per household.
Q: How long does it take to receive payment after I submit my application?
A: Please see the VMRP Application Timeline flyer for a breakdown of program steps and estimated timelines.
Q: Does it matter how far behind I am on my mortgage to receive assistance?
A: VMRP may cover a delinquency that started prior to January 21, 2020, if the applicant attests that though the delinquency started prior to January 21, 2020 it could not be cured due to a COVID-19 related hardship that started January 21, 2020 or after. VMRP will not cover any amount over the program cap of $50,000.
Q: If I have received a partial claim or deferment on my loan previously, can I still apply for this assistance if I am delinquent?
A: If you have previously received a Partial Claim, Deferment, or some other form of Loss Mitigation assistance you may still qualify so long as your delinquency is due to another qualified hardship as a result of COVID-19. Please contact the VMRP Call Center so that we may speak with you in greater detail in order to make that determination.
Q: What if my delinquency amount is greater than the VMRP cap amount?
A: If your delinquency amount is greater than either of the Program assistance cap of $50,000 past due, you may still be eligible for the Program. However, you must bring the account balances below the cap or document that you are participating in an approved loss mitigation plan with your loan servicer regarding such overage. Also, if the Maximum Per Household Assistance amount ($50,000) is not enough to fully bring your account balance current (reinstate), you will need demonstrate you have enough funds to fully make up the difference or provide proof you have entered an approved loss mitigation plan with your loan servicer regarding the difference, satisfactory to the program. If you are unable to cover the shortfall or come to a loss mitigation agreement with your loan servicer regarding the shortfall, you will be ineligible for VMRP Assistance.
Q: How can I report fraud, waste, and abuse?
A: VMRP constituents, employees and contractors may report suspected fraud, waste, or abuse in one of three ways:
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Submitting information via the Report Fraud, Waste or Abuse form. All contact information fields are optional to allow for anonymity;
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Providing information via email; or
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Calling the VMRP fraud, waste, and abuse hotline at 1-800-228-4167. This number should only be used to report fraud. If you have a general program question or require assistance, please call 833-687-8677.
Fraud is the intentional deception or misrepresentation made by a person with the knowledge that the deception could result in an unauthorized benefit to himself/herself or some other person.
If you know or suspect fraud occurred related to the Virginia Mortgage Relief Program, please report it by using one of the reporting methods above. Please review the below descriptions of Fraud, Waste, and Abuse:
Fraud is the intentional (willful or purposeful) deception or misrepresentation made by a person with the knowledge that the deception could result in some unauthorized benefit to him/herself or some other person. There are many forms of fraud and one common fraud found in the COVID-19 pandemic relief programs is the certification of false information.
Waste includes over‐utilizing Virginia Housing’s services, supplies, or equipment, or causing unnecessary costs through carelessness or inefficiency.
Abuse includes activities that result in unnecessary costs to Virginia Housing. Note that this is financial abuse, not physical or emotional abuse of a person. Physical and emotional abuse of a person should be reported to the police.
Q: I was contacted by someone claiming to be from VMRP; how do I know if it’s legitimate?
A: There is no cost to apply for the Virginia Mortgage Relief Program. No member of the VMRP team will charge you for application support or to apply.
Please beware of potential scams. We know that mortgage scams target homebuyers and homeowners, especially people who are currently in the process of buying a home, refinancing, or looking for help making mortgage payments. Foreclosure rescue scams have become prevalent during the pandemic and put homeowners seeking help at risk. It’s important to understand these types of scams and how to avoid them.
VMRP information will always be posted on this website and clearly communicated via official VMRP and Virginia Housing channels using an email address ending with @VirginiaMortgageRelief.com or @VirginiaHousing.com. All legitimate program calls will come from our VMRP Call Center phone number: 833-687-8677. Legitimate texts will come from our VMRP mobile number: 804-315-3399.
To ensure any VMRP communications you received are legitimate and trustworthy, you can contact the VMRP Call Center at 833-687-8677, Monday through Friday from 8 a.m. to 8 p.m., to confirm.
If you believe you were approached by non-VMRP representatives offering VMRP-related financial assistance or requesting your personal information for the Virginia Mortgage Relief Program, please submit a Fraud, Waste and Abuse Allegation Reporting Form or call 1-800-228-4167.
For more information about mortgage scams and how to report fraud, visit the Federal Trade Commission or the Consumer Financial Protection Bureau.
Q: I have a complaint about VMRP. How do I file it?
A: A complaint can be filed by any interested party that takes issue with the programmatic, operational or administration activities of the program. Typically, complaints originate from an individual who is experiencing a difficulty with program services, including eligibility, intake process, or award calculation. You can file a program complaint in one of three ways:
Provide your issue or concern via email.
Submit information via the Online Complaint Form.
Call the VMRP Call Center at 833-687-8677.
Q: If I am currently in forbearance or have gone through forbearance, am I eligible for the Virginia Mortgage Relief Program?
A: To be considered eligible for the Virginia Mortgage Relief Program, you must be delinquent on your mortgage or other eligible housing-related expenses. If your mortgage statement currently has a zero balance or only a current balance due, you are not eligible for the VMRP. If in the future, you become delinquent on your mortgage or other eligible housing-related expenses due to a pandemic-related hardship then you may become eligible for VMRP assistance.
Q: I don’t agree with my eligibility determination, can I appeal the decision?
A: You may submit an appeal online, by phone, at a VMRP center, email, or mail. If you have any questions regarding the appeal process and/or require additional assistance, please contact the VMRP Call Center at 833-OUR-VMRP (833-687-8677).
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Online: Please click the link here to access the online VMRP Appeal Form.
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Over the Phone: If you are unable to file an appeal online, you may contact us at VMRP Call Center at 833-OUR-VMRP (833-687-8677) (Monday – Friday, 8 a.m. to 8 p.m. E.S.T.) to speak with a Program representative who will assist in filing the appeal on your behalf.
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In Person: If you would rather schedule an in-person meeting with a Case Manager to file your appeal, please contact the VMRP Call Center at 833-OUR-VMRP (833-687-8677) to schedule an appointment. A VMRP Case Manager will be happy to meet with you to assist with filing your appeal.
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By Email: If you prefer, you may fill out and send the Appeal Form and any supporting documents via email to Appeals@virginiamortgagerelief.com. Please click here to access a downloadable version of the appeal form.
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By Mail: If you are unable to file an appeal through other means, we will accept a mailed Appeal Form and supporting documents. Please click here to access a downloadable version of the appeal form for you to print, complete, and mail to:
IEM – VMRP Appeals Department
2550 S. Clark Street, Suite 670
Arlington, VA 22202
