Virginia Mortgage Relief
PROGRAM UPDATE: As we begin to approach full disbursement of allocated U.S. Treasury funds, the VMRP stopped accepting new applications on October 1, 2023.
If you believe you were approached by non-VMRP representatives offering VMRP-related financial assistance, charging a fee for application assistance, or requesting your personal information, please submit a Fraud, Waste and Abuse Allegation Reporting Form or call 800-228-4167.
The Virginia Mortgage Relief Program, or VMRP, was designed to help Virginia homeowners who experienced a pandemic-related financial hardship and needed help with specific housing expenses. Financial hardship could have been due to job loss/business closure, reduction in hours or pay, difficulty obtaining new employment, death of a spouse or co-borrower, or increased expenses due to the pandemic. Increased expenses could have been due to health care, the need to care for a family member, increased childcare costs due to school closures, or increased costs associated with quarantine.
To have been eligible, an applicant must:
Own a primary residence in Virginia;
Experienced a pandemic-related financial hardship;
Be behind on their mortgage payments or other qualified housing-related expenses; and
Owe less than $50,000 in mortgage arrears and/or other qualified housing expenses?
What does VMRP cover?
If you are deemed eligible for VMRP assistance and depending on funding availability, you may receive a mortgage reinstatement and/or coverage of eligible expenses (listed below) not to exceed $50,000 in program assistance.
Please note, applicants may not receive the full $50,000 depending on their eligibility and the availability of program funds. Eligible applications started prior to October 1, 2023, will be processed based on remaining funding availability, with applicants at risk of foreclosure taking priority in the process.
Financial assistance to allow a homeowner to reinstate a mortgage or to pay other housing-related costs related to a period of forbearance, delinquency or default.
Homeowner’s insurance, flood insurance and mortgage insurance.
Homeowner’s association fees or liens, condominium association fees, special assessments or common charges.
Payment assistance for delinquent property taxes to prevent homeowner tax foreclosures.
Personal property taxes and, in some cases, lot rental fees on unaffixed mobile homes. However, applications for lot rent only are not eligible under VMRP.
VMRP Application Checklist: Please review the list of documents that needed to be submitted with your VMRP application. Get the Application Checklist
Helping Virginia Homeowners
Understanding the financial hardship caused by the COVID-19 pandemic, VMRP is helping Virginia families recover and remain in their homes. Read firsthand accounts from applicants on how VMRP impacted their lives.
Checking on your application?
Log in to your account using the button below:
Need Assistance Checking on Your Application?
If you need assistance checking on your application or status, please contact the VMRP Call Center from 8 a.m. - 8 p.m. EST/EDT, Monday through Friday: 833-OUR-VMRP (833-687-8677).
Want to Appeal Your Eligibility Determination?
If you disagree with the decision the Program made regarding your eligibility for VMRP assistance, you may file an appeal. You must file your appeal within15 days of issuance of the “Notice of Ineligibility.”
After submitting your appeal, the Program may need to contact you for additional supporting documentation depending upon your individual situation. Such supporting documentation may include items such as property records, billing statements, or other documents necessary to support a determination of eligibility for Program assistance. You will be notified if additional documentation is required.
You may not appeal Program policies that are approved and used by the Program, such as income requirements or any statutory and regulatory requirements/ guidelines or requirements issued by the U.S. Department of Treasury’s Homeowner Assistance Fund Guidance.
How to Appeal: You may submit an appeal online, by phone, at a VMRP center, email, or mail. If you have any questions regarding the appeal process and/or require additional assistance, please contact the VMRP Call Center at 833-OUR-VMRP (833-687-8677).
Online: Please click the link here to access the online VMRP Appeal Form.
Phone: If you are unable to file an appeal online, you may contact us at VMRP Call Center at 833-OUR-VMRP (833-687-8677) (Monday – Friday, 8 a.m. to 8 p.m. E.S.T.) to speak with a Program representative who will assist in filing the appeal on your behalf.
Email: If you prefer, you may fill out and send the Appeal Form and any supporting documents via email to Appeals@VirginiaMortgageRelief.com. Please click here for a downloadable version of the appeal form.
Mail: If you are unable to file an appeal through other means, we will accept a mailed Appeal Form and supporting documents. Please click here to access a downloadable version of the appeal form for you to print, complete, and mail to:
IEM – VMRP Appeals Department
2550 S. Clark Street, Suite 670
Arlington, VA 22202
Beware of Scams!
Please beware of potential scams. Mortgage scams target homeowners, especially people who are currently looking for assistance making mortgage payments. Foreclosure rescue scams became prevalent during the pandemic and put homeowners seeking help at risk. It is important to understand these types of scams and how to avoid them.
There are never any costs associated with applying for VMRP. All VMRP representatives are available to you for free assistance, including your assigned case manager or the VMRP Call Center, to support your application submission. To ensure any VMRP communications you received are legitimate and trustworthy, you can contact the VMRP Call Center at 833-687-8677, Monday through Friday from 8 a.m. to 8 p.m., to verify.
If you believe you were approached by non-VMRP representatives offering VMRP-related financial assistance, a fee for application assistance, or requesting your personal information for the Virginia Mortgage Relief Program, please submit a Fraud, Waste and Abuse Allegation Reporting Form or call 1-800-228-4167.
For more information about mortgage scams, visit the Federal Trade Commission or the Consumer Financial Protection Bureau.